1. The right to receive considerate, respectful and compassionate health care in a safe setting regardless of age, sex, gender, religion, ethnicity, political affiliation, disability pr capacity to pay free from all forms of abuse, neglect, or ill treatment
  2. The right to be assigned to a competent doctor/resident physician and be told of all health care team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physicians’ fees, and receive information about the possibility of financial assistance
  3. The right to notify a family member or person of his/her choice and his/her chosen doctor of his admission
  4. The right to have someone remain with him/her during hospital stay unless it compromises the patient or others’ rights, safety or health.
  5. The right to exercise your spiritual and cultural beliefs within the capacity and rules of the hospital.
  6. The right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse
  7. The right to privacy and confidentiality of medical records according to laws, as well as in care discussions, examinations, and treatments and the right to see or get a copy of medical records except those restricted by law.
  8. The right to request an escort during physical examinations.
  9. The right to be represented by someone (Assignee) to decide on your behalf when the circumstances warrant.
  10. The right to ask about and be informed of the complaint process and express grievances without fear of recrimination or reprisal. He/she will be encouraged to speak directly to the health care provider involved in care.

If there are issues not resolved to your satisfaction, or if you would like the help of someone not immediately involved, talk to the Patient Relation Staff or to the Chief of Hospital.

If you may find the above avenues unsatisfactory, you may choose to file a formal grievance with Admin. Hotline.

  1. Know Rights– The patient shall ensure that he/she knows and understands what the patients’ rights are and shall exercise those rights responsibly and reasonably.
  2. Provide Accurate and Complete Information.– The patient shall provide, to the best of his knowledge, accurate and complete information about all matters pertaining to his/her health, including medications and past or present medical problems to his/her health care provider.
  3. Report Unexpected Health Changes. – It shall be the duty of every patient to report unexpected changes to his/her condition or symptoms, including pain, to a member of the health care team.
  4. Understand Purpose and Cost of Treatment. – The patient shall ensure thet he/she understands the purpose and cost of any proposed treatment or procedure before deciding to accept it. He/she shall notify the health care provider or practicioner if he/she does not understand any information about his/her care or treatment. The patient shall insist upon explanations until adequately informed aand consult with all relevant persons before reaching a decision.
  5. Accept Consequences of Own Informed Consent. – The patient shall accept all the consequences of the patient’s own informed consent. If he/she refuses treatment or do not follow the instructions or advice of the health care provider or practitioner, he/she must accept the consequences of his/her decision and thus relieve the health care provider or practitioner of any liability.
  6. Settle Financial Obligations – The patient shall ensure that financial obligations of his/her health care are fulfilled as promptly as possible, otherwise, he/she shall make appropriate arrangements to settle unpaid bills in the hospital and/or professional fees of the health care provider through post-dated checks or promissory notes or any similar medium.
  7. Relation to Others. – The patient shall so conduct himself or herself so as not to interfere with the well-being or rights of other patients or providers of health care. He/she shall act in a considerate and cooperative manner, respect the rights and property of others and follow the policies and procedures of the health care establishment.
  8. Exhaust Grievance Mechanism – The patient shall first exhaust the grievance mechanism provided in this Act before filing any administrative or legal action.
  9. Provide accurate and complete information which the health professionals require pertaining to my health.
  10. Follow the prescribed and agreed treatment plans and conscientiously comply with all instructions for patient’s benefit.


  • Oras ng dalaw:
    • 10:30 ng umaga – 12:30 ng tanghali
    • 5:00 ng hapon – 8:30 ng gabi
    • Private: 9:00 ng umaga – 9:00 ng gabi
  • Isang bantay lamang sa bawat pasyente ang pinahihintulutan.
  • Ang mga batang may edad na 7-years old pababa ay hindi pinahihintulutang dumalaw.
  • Ang paninigarilyo, pag-inom ng nakakalasing na inumin at pagsusugal sa buong gusali at paligid ay mahigpit na ipinagbabawal. May kaukulang parusa sa sino mang lumabag at mahuhuli.
  • Ingatan ang inyong pera, cellphones at iba pang mahahalagang bagay. Ang pamunuan ng ospital ay walang pananagutan sa anumang gamit na nawala.